My second trainer was very good. Had great routines and was very interactive while lifting weights. After 3 months she quit and went to another gym. I was told I would be contacted by the fitness director at the time to reschedule another trainer. 2 weeks later I had to find her in the gym and tell her I needed a new trainer.
This place doesnt even deserve 1 star. My husband signed up 7 months ago with an outrageous start up fee only to be harrassed on a daily basis when he was going to come in to see a trainer which he told them every call to stop calling . Funny how they are only worried about selling sessions ... When he signed up they didnt even give him a tour of the place. He has paid seven months and has not been to the club once because he had to take a job out of town and they refuse to cancel membership unless he comes in . emerald city are pushy and only worried about taking your money.
The next week I am randomly scheduled without with a fourth trainer. Our first workout, she canceled. I was rescheduled for the following Monday. I had to cancel the night before due to a family emergency. Then I didn't not hear from her again. I have made multiple attempts to contact the fitness director, and have not recieved any contact back. But at this point I honestly believe I can get better training from YouTube. I will unfortunately have to stick out the high gym dues, or pay a large penalty to downgrade my membership.
I moved to Washington in April of 2017. I loved this gym at first. Everyone was really nice and it seemed like a good fit for me. After my 3 initial training sessions, I was excited to purchase a few more. I didn't have a job at the time so I couldn't do much but I signed up for 1 session a week for 12 weeks at 200 dollars. I read the agreement and no where did I personally see, nor was it made clear to me that the 200 dollars was per month. 1 week after I purchased my sessions, I found out my grandmother was sick and I had to come back to Arizona. My trainer assured me I could use my sessions when I got back but that I could not have a refund. That was a huge blow because i dont have a job at this time and can't afford to waist money. It turns out I won't be returning to Washington at all. I called to cancel my membership and they said I had to send a letter cancelling my membership, so I did. When I called a week later to check and see if my membership was cancelled, they said I had to mail it certified. They charged me for the month on the 11th which I expected but then on the 13th I got charged 200 more dollars. All of this money for services I am not even using. So, now after I've spent 15 more dollars mailing my cancellation letter via certified mail, Emerald City Athletics employee called to say they did get my first letter but I can't cancel my membership unless I pay 200 more dollars. Totally 635 dollars waisted. I am very disappointed and will not ever recommend Emerald City Athletics to anyone.
I wouldn't recommend this place to anyone to be honest. I think they need a lot of work on communication with their clients. They do have some perks only begin that I like their equipment and sauna but that's the only good thing about this place. From the beginning I had the worst communication with this gym. The first begin that I was told one thing in the beginning to to find out that's not true. The second is they literally can't keep trainers. In 6 months I had 5 different trainers. Then I lost a training session I paid for because one trainer told me one thing for the next trainer to tell me another thing. I am highly upset about this as I paid money for it. If one trainer says one thing then all trainer need to follow it so that clients aren't losing money. It's like they all follow their own rules not realizing clients can lose money but they don't care about that because they still get paid. This is the second time I joined this gym. I stopped the first time because of the same thing but I decided to give them another chance because I was promise it wouldn't happen again. But apparently things have not changed. I will be canceling my membership at the end of my contact and I will definitely make sure I don't recommend this gym to anyone. By far the worst gym again. This gym definitely needs to train their employees better
Poor service, and disorganized scheduling with trainers. Word of advice, don't pay for their poor training.
We (My wife and I) signed up last November, and everything started out great. My trainer was really pressuring me hard to buy more training sessions. Sales techniques were aggressive, but when we refused to buy more sessions we were both passed onto other trainers.
Sadly this gym has gone downhill. The interior is nice, always fairly clean and well maintained. My problem is with the trainers and the lack of organization. I have a signature membership and am supposed to have one training session per week. Unfortunately the attitude seems to be if you don't buy more sessions, then you don't get effective training.
This is a beautiful facility with free parking and FABULOUS trainers. They listen and are invested in your goals. I'm very happy with the classes, equipment and caring staff.
My third trainer was very underwhelming. Poor workouts, and seemed very distracted while we worked out. At this point I figured this is what I will be getting for not buying more training sessions. After 2 months she has also has left this gym. I received a text message from the gym saying I would be contacted by Matt the new fitness director.
Emerald City Athletics Monroe is a US Gym based in Monroe, Washington. Emerald City Athletics Monroe is located at 14925 Chain Lake Rd, Monroe, WA 98272, USA.
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